Privacy Policy
Alpen Clarity Services is committed to protecting the privacy of visitors and users of our site and services. This Privacy Policy describes how we collect, use, and protect your personal data when you use our online platform and engage with our services, including clear speech training, accent reduction, pronunciation coaching, spoken English fluency programs, business communication skills, public speaking preparation, voice modulation techniques, and cross-cultural communication workshops.
Data We Collect
We collect various types of information in connection with the services we provide:
Personal data you provide directly to us: This includes information you give us when you sign up for an account, register for a course or session, make a purchase, contact us, or participate in surveys or feedback requests. This data may include your name, contact details (such as postal address), payment information, and any other information you choose to provide.
Data we collect automatically when you use our site: We automatically collect certain information when you visit or use our online platform. This includes technical information such as your IP address, browser type, operating system, referring URLs, and information about your activity on our site, such as the pages you view and the links you click. We collect this data through cookies and similar tracking technologies.
Information about your use of our services: We may collect information related to your progress, performance, and participation in our training programs and workshops.
How We Use Your Data
We use the data we collect for various purposes:
To provide, operate, and maintain our services: This includes managing your account, processing transactions, delivering courses and training materials, and providing customer support.
To improve, personalize, and expand our services: We use information to understand how users interact with our platform and services, to develop new features and offerings, and to enhance the quality of our training.
To communicate with you: We may use your data to send you important service-related notifications, updates, and information about your courses or account.
For marketing and promotional purposes: With your consent where required, we may use your data to send you information about our services, offers, and news that may be of interest to you. You can opt out of receiving marketing communications at any time.
To ensure security and prevent fraud: We use data to detect and prevent fraudulent activity and unauthorized access to our services.
To comply with legal obligations: We may process your data as required by applicable laws and regulations.
Legal Basis for Processing
We process your personal data based on several legal grounds:
Performance of a contract: We process your data when it is necessary to perform the contract we have with you to provide our training services.
Legitimate interests: We process your data based on our legitimate interests, such as improving our services, marketing, and ensuring the security of our platform, provided these interests are not overridden by your data protection rights.
Consent: We may process your data based on your explicit consent, particularly for sending marketing communications or processing certain types of sensitive data if applicable. You have the right to withdraw your consent at any time.
Legal obligation: We may process your data where necessary to comply with legal obligations, such as tax and accounting requirements.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it. The specific retention period depends on the type of data and the purpose of processing.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Sharing and Disclosure of Data
We do not sell your personal data. We may share your data with third parties in the following circumstances:
Service Providers: We may share data with third-party vendors and service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These service providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity.
Your Data Protection Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection law, you have certain rights regarding your personal data:
Right to access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure (Right to be forgotten): You have the right to request the deletion of your personal data under certain circumstances.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to object to processing: You have the right to object to the processing of your personal data under certain circumstances, including processing based on legitimate interests or for direct marketing purposes.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller under certain circumstances.
Right to withdraw consent: If we process your data based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files placed on your device that help us analyze site usage, personalize your experience, and improve our services. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of any material changes by posting the updated policy on our site or through other appropriate means. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us in writing at:
Alpen Clarity Services
30 Brandschenkestrasse
8002 Zurich
Switzerland